As director of service, Tess works to ensure that our service team members have the training and resources they need to provide exceptional service to our clients. With a background in art and antiquities collections, Tess understands the complexities of working in high-end homes with unique material finishes and demanding details, all while making the least amount of impact to the daily lives of our clients, their families and staff. Under her leadership the department has grown into a nationwide network of home maintenance experts, providing a consistent, seamless experience across all regions we serve. Tess’ passion for ongoing employee development and continuous improvement supports our service team members and sets them up for success.